Return Policy :

This return policy is only applicable if the item was sold on mrkooltech.com.

Items are only eligible for a return, refund and replacement if only applicable in the return time period only if they fulfills the following conditions:

• If the item received is different from what you had ordered.
• If the item received is damaged or in manufacturing defect condition.
• If the item is different from what is mentioned on the product page.
• If the quantity mismatches from what was ordered.
• If the item is having missing parts or accessories which was mentioned on the product page.
• If the return request is to be raised within 2 days from the date of delivery. Return requests after the return period will be rejected.
• If the order placed is prepaid then the refund amount will be transferred to your account. In case of a COD order is placed, then the refund amount shall be credited to your mrkooltech.com wallet account.
• 360° Parcel Opening video & proper images with shipping label intact image proof is mandatory in all above cases, Any request submitted without the proofs will not be entertained.

Any item to be returned should be returned in its original unused condition, with all the original accessories, price tag, manuals, parts accessories, original packaging box delivered to you. You will be responsible for any damage incurred to the product during return transit, hence for safety please ensure proper packing of the product before returning.

Refunds will be processed from our side in a maximum of 2 business days as mentioned earlier in either mrkooltech.com wallet or the original mode of payment.

Due to multiple factors, the colors of the actual product and the product image CGI Images vary. The actual color of the product may vary and hence slight variation in color shaded does not come in the return policy. Return of different color Items is only eligible if the color of the item is totally different from the image on the product page. For eg., the Item shown was blue and received brown.

We hold the right to reject returns, refund, or replace the item depending on your return request and return conditions fulfilled. Any other reason for returns might be rejected or approved depending on the conditions fulfilled. If you request for returning the product for any other reasons and if approved forward & return shipping charges will be charged.

Cancellation Policy:

If you think you have ordered the wrong item if you request us within 12hrs of the time of purchase. We will not ship the item and we will refund 100% money back. After 12hrs of purchase, if you fail to send an order cancellation email, you will not be eligible for the return policy, since the product might have been shipped by the time. When you cancel the order, make sure you submit a proper reason, without a proper reason for cancellation, we will not be able to accept it. Stopping your order processing is a critical task after we get the order, and hence canceling any order will affect us & so expect your co-operation in this regard. Refunds will be processed from our side in a maximum of 2 business days as mentioned earlier in either mrkooltech.com wallet or the original mode of payment.

Tips to avoid returns :

To ensure to order the correct product for your purpose here are a few tips for proper buying techniques:

• Ensure that the product will actually fulfill your needs & requirements in terms of size and use. Make sure that the product will actually fit your requirements. All the specifications of the products are mentioned on the product by us to ensure that the customer fully understands the product
• Due to the different technologies of different screens, there will always be slight variation in the actual color of the product and displayed color on your device. Factors like different display technology, display size, image capture lighting settings, color-contrast-brightness settings, viewing angle, etc.. make the actual color of the product vary. Hence it is better to select the nearest shade of the product for your use.
• All our product details contain specifications ad per international standard guidelines, i.e., GSM – Grams per Meter for towels, etc., TC Thread Counts for Fabric standards, CM – centimeter for measurements, KG – Kilograms for weight, etc.
• Note: Please ensure and review the specifications of the product before purchasing.
• Happy To Help !! –  All of our team are dedicated to providing the best customer experience to our customers. Feel free to contact us in any of the following methods:

Email:  support@mrkooltech.com

Phone: +91 8005889398 (Mon-Sun, 10 am to 7 pm)

Any returns are to be shipped to the below address:
KoolTech
C/O Singhal E-Mart
3/4 Singhal Bhawan, Khetri House, Chandpole Bazar
Jaipur, Rajasthan – 302001 (India)
+91 8005889398